Switchboard Operator - Switchboard (KMH)

Switchboard Operator €“ Switchboard (Kenmore Mercy Hospital):
Operates computer switchboard for all communications. Uses computer system to access patient information and pages all emergency calls on an Amcom Smart Console. Accurately overhead announces all emergency codes and responds to all requests for information in a timely and professional manner.
REPORTS TO:
Supervisor, Office Services
SUPERVISORY RESPONSIBILITIES:
None
SKILL AND EDUCATIONAL REQUIREMENTS (MINIMUM):
Education
High School diploma or GED
Experience
One (1) year office computer experience and one (1) year professional customer service experience required
Knowledge, Skill and Ability:
Must be able to understand English and comprehend oral instruction.
Skilled in Microsoft Office or similar computer program.
Typing skill of at least 40-50 wpm.
Ability to communicate on phone and overhead pager in a courteous and professional manner.
Ability to remain calm in stressful situations and exercise good judgment and decision making skills.
Must be able to deal with the public, medical staff and hospital personnel in a courteous and professional manner.
Must be able to work under stressful conditions.
Ability to exercise good judgment in decision making.
WORKING CONDITIONS:
Environment:
Normal temperature, lighting and space, typical of most office jobs.
Physical Effort:
ACTIVITY & STRENGTH: (SEDENTARY)
Low Lift (floor to knuckle): Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)
Mid Lift (knuckle to shoulder): Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)
High Lift (shoulder and above): Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)
Full Lift (floor to shoulder): Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)
Carry: Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)
Push: Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)
Pull: Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)
Overall Strength Category: Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)
Dictionary Of Occupational Titles
Constant (C) 67-100% Workday
Frequent (F) 34-66% Workday
Occasional (O) 0-33% Workday
Not Present (N)
Activity - Job Demand
Walk €“ Occasional
Climb Stairs €“ Occasional
Stoop €“ Occasional
Kneel €“ Occasional
Crouch €“ Occasional
Reach (immediate) €“ Frequent
Reach (overhead) €“ Occasional
Handling €“ Frequent
Fingering - Frequent
Sitting €“ Frequent
Standing €“ Occasional
Push Cart - Occasional
Pull Cart - Occasional
HR Use Only: NYS DOL HR Use Only: WW HR Use Only: HH

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