Patient Access Specialist - Patient Registration (KMH)

Patient Access Specialist (Kenmore Mercy Hospital): The Patient Access Specialist is the front line Hospital System liaison with customers, i.e.; patients, physicians, other hospital departments and offsite facilities and registers patients for all in and out patient services. The Patient Access Specialist is responsible to provide access for patients to the Hospital System while ensuring the Hospital or offsite Facilities fulfill its registration, business and administrative requirements related to each patient encounter.
REPORTS TO: Supervisor, Patient Access Services
Sr. CHS Supervisor €“Pt Access
Director of Patient Access (CHS)
EDUCATIONAL REQUIREMENTS (MINIMUM):
High School Graduate/or Equivalent
EXPERIENCE REQUIREMENTS:
Minimum 1 year hospital registration or medical office experience required
Previous experience or knowledge of Medical Terminology preferred
KNOWLEDGE, SKILLS, ABILITY:
Must possess general office skills, including but not limited to computer/keyboarding, fax machines and typing at least 30 wpm and/or demonstrated computer proficiency
Knowledge of Microsoft office, Word Perfect, Excel preferred
Must Posses excellent/effective communication/interpersonal skills
Organizational skills, attention to detail and follow through a must
Has the ability to maintain composure when interacting with a wide variety of customers and situations
Highly motivated and willing to contribute skills and ideas for the overall improvement of the department
Must be flexible and effective in a fast paced/changing healthcare environment
WORKING CONDITIONS:
ACTIVITY & STRENGTH: (LIGHT)
Low Lift (floor to knuckle): Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
Mid Lift (knuckle to shoulder): Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
High Lift (shoulder and above): Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
Full Lift (floor to shoulder): Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
Carry: Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
Push: Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
Pull: Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
Overall Strength Category: Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
Dictionary Of Occupational Titles
Constant (C) 67-100% Workday
Frequent (F) 34-66% Workday
Occasional (O) 0-33% Workday
Not Present (N)
Activity - Job Demand
Walk €“ Frequent
Climb Stairs €“ Occasional
Stoop €“ Frequent
Kneel €“ Occasional
Crouch €“ Occasional
Reach (immediate) €“ Frequent
Reach (overhead) €“ Occasional
Handling €“ Frequent
Fingering - Frequent
Sitting €“ Frequent
Standing €“ Frequent
Push Cart - Occasional
Pull Cart - Occasional
INTERNAL/EXTERNAL RELATIONSHIPS:
INTERNAL: Functions as a liaison among various hospital departments
EXTERNAL: Functions as a liaison among the community and hospital
HR Use Only: NYS DOL HR Use Only: WW HR Use Only: HH

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